Refund policy

Sizing
Most of our garments are stretchy and meant to be worn fitted and snug. If you are used to wearing skin tight clothing, your size choice should be accurate. If this is your first time purchasing a Joos, and/or you prefer some room, please choose 1 size up. While they are coming soon, we would like to mention that it is challenging to accurately show size charts and list the measurements of a stretchy top as the material allows to grow up to 2 sizes. Even someone who is size Large may fit in an XS if they so wish. To best help you, please let us know if you have any questions.

Shipping
Domestic shipping is a $15 flat fee, US wide.
For international shipping costs, please email info@joostricot.com

If you need to return your item(s), please visit this page and follow the instructions on the form: 
https://joostricot.com/pages/shipping-returns#returns

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@joostricot.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
At this stage we cannot process exchanges. If you would like another size or color, please return the original item and reorder your preferred option.