Body Chart, Shipping & Returns
Body Chart
|
|
Body Length |
Waist |
Sleeve Length |
Bust/ Chest |
|
XS |
22’’ |
11.25’’ |
21’’ |
12.5’’ |
|
S |
22.5’’ |
12’’ |
21.5’’ |
13’' |
|
M |
23’’ |
13’’ |
22’’ |
14’’ |
|
L |
23.5’’ |
14’’ |
22.5’’ |
15’’ |
Shipping
Domestic shipping is a $10 flat fee, US wide. Shipments will take 5-10 days to arrive.
International shipping rates are calculated at checkout. Shipments will take 6-10 days to arrive.
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders.
Returns
Our sweaters can be returned for a full refund, within 7 days.
To be eligible for a refund, your item must be unused, with tags attached and original packing.
To complete your return, please email info@joostricot.com with your order number as the subject. You will receive a return form to include with your item.
Return shipping
Please mail your return to:
JoosTricot Returns
339 1/2 N Orange Grove Ave
Los Angeles
CA 90036
USA
Return shipping costs are your responsibility. We suggest using a trackable shipping service or purchasing shipping insurance. We cannot accept responsibility for returns lost in transit.
Refunds
Once your return is received and inspected, you will receive an email. Your refund will be applied to your original method of payment within 5-10 days, less the initial shipping cost.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@joostricot.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
At this stage we cannot process exchanges. If you would like another size or color, please return the original item and reorder your preferred option.