Shipping & Returns

Shipping

Domestic shipping is a $10 flat fee, US wide. Shipments will take 5-10 days to arrive. 
International shipping rates are calculated at checkout. Shipments will take 6-10 days to arrive.

Returns

Our sweaters can be returned for a full refund, within 7 days. 

To be eligible for a refund, your item must be unused, with tags attached and original packing.

To complete your return, please email info@joostricot.com with your order number as the subject. You will receive a return form to include with your item.

Return shipping

Please mail your return to:
JoosTricot Returns
339 1/2 N Orange Grove Ave
Los Angeles
CA 90036
USA

Return shipping costs are your responsibility. We suggest using a trackable shipping service or purchasing shipping insurance. We cannot accept responsibility for returns lost in transit.

Refunds

Once your return is received and inspected, you will receive an email. Your refund will be applied to your original method of payment within 5-10 days, less the initial shipping cost. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@joostricot.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

At this stage we cannot process exchanges. If you would like another size or color, please return the original item and reorder your preferred option.