Sizing
Most of our garments are stretchy and meant to be worn fitted and snug. If you are used to wearing skin tight clothing, your size choice should be accurate. If this is your first time purchasing a Joos, and/or you prefer some room, please choose 1 size up. While they are coming soon, we would like to mention that it is challenging to accurately show size charts and list the measurements of a stretchy top as the material allows to grow up to 2 sizes. Even someone who is size Large may fit in an XS if they so wish. To best help you, please let us know if you have any questions.
Shipping
Domestic shipping via UPS Ground is a flat fee of $12. Shipments will take 5-10 days to arrive.
International shipping with DHL is a flat fee of $80. Shipments will take 2 to 3 business days to arrive. Please note that we cannot 100% guarantee that you will not be charged any customs duties, but most of our shipments are exempt.
Returns
Please return your good(s) within 7 days after receipt.
After you complete the return form, please ship your return to:
JoosTricot Returns
848 Huntley Drive / West Hollywood, CA 90069
Once your return is received and inspected, you will receive an email. Your refund will be applied to your original method of payment within 5-10 days, less the initial shipping cost.
Only full priced items may be refunded. Sale items can be exchanged for store credit unless they are a final sale item.
Return shipping costs are your own responsibility. We suggest using a trackable shipping service with direct signature or purchasing shipping insurance. DO NOT SHIP VIA USPS unless you ask for a direct signature. We cannot accept responsibility for returns lost in transit.
Exchanges
At this stage we cannot process exchanges. If you would like another size or color, please return the original item and reorder your preferred option.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@joostricot.com.
Business
JoosTricot is owned and operated by Tales of Vintage Inc.
